Amanda Stevens

WHEN INSIGHT, EXPERIENCE & IMPACT MATTER.

2020 CHANGED THE EVENTS INDUSTRY FOREVER.

AS THE SECTOR RETURNS TO SOME SORT OF NORMALITY, HAVING A SPEAKER WHO IS EXPERIENCED IN DELIVERING LIVE, VIRTUALLY AND HYBRID IS KEY.

Entertaining. Inspiring. Humorous. Engaging. Memorable. These are just some of the words used to describe Amanda Stevens, CSP.  After wowing audiences in 14 countries for more than a decade on the speaking circuit, Amanda is widely regarded as one of the best female speakers in Australia.

Her ability to tailor each presentation and connect with each audience in a uniquely tailored way enables her to deliver powerful messages that provoke, stick and inspire action. Book Amanda for your next conference or event and you’ll experience impact and value that lasts long after she’s walked of stage, live or virtually.

Amanda’s specialty is the customer experience. She’s passionate about it, blogs about it and writes books about it. But her approach transcends a one-dimensional customer service message; her content is based on powerful, proven and practical strategies for turning customers into advocates and it can be applied to any industry.

WHAT HAPPENS ON STAGE IS ONLY PART OF THE STORY.

THERE ARE HUNDREDS OF SPEAKERS THAT CAN COME AND GIVE A PROFESSIONAL, WELL REHEARSED KEYNOTE. VERY FEW SPEAKERS CAN IMMERSE THEMSELVES IN A BRAND AND TRULY ADD VALUE.

When you book Amanda Stevens to speak at your conference, expect more than you bargained for. She will get to know your industry and brand intimately and will customise her approach, tailor her stories and direct her message to meet the unique opportunities of your sector.

She can layer in powerful communication messages and deliver lessons that resonate at every level of an organisation. She’s also able to facilitate workshop
discussions and integrate interactive team exercises where appropriate. After all, creating brand advocates is a team sport.

Amanda will spend time with your delegates after the presentation and provide powerful follow-up resources that extend the learning and ensure that her presentation is still being talked about for weeks, months and years after your event.

Working with Amanda is a unique experience that transcends her time on stage and ensures you get a powerful and lingering return on investment.

Inspiring, emotional, relevant and actionable

CHUCK RUNYON, GLOBAL CEO, ANYTIME FITNESS

Exceptional. Highly customised and relevant for our industry

JADE SMITH, MANAGER, SALES PROGRAMS, ALLIANZ

Amanda has had a significant, long term impact on our business

MURRAY KAHLER, CEO, GJ GARDNER HOMES (QLD)

Amanda always delivers and our network loves her

ANDREW BURNS, CEO, HELLOWORLD TRAVEL

Keynote Topics

THE CONSUMER OF 2022

2020/2021 was a period in history unlike anything seen before. And it’s not only proving to be a catalyst for how we live, work, travel and interact, but it has permanently altered the way we shop and form brand relationships.

How consumers purchased changed. Household expenditure that would traditionally be spent on travel and entertaining was redirected into other categories – some obvious, some surprising.

The acceleration of online shopping saw the e-commerce sector grow at 10 times the rate of the traditional retail market, a surge that doesn’t seem to be contracting.

The pandemic also triggered a reshuffle in consumer priorities, with a greater focus on sustainability, quality, milestones, the planet, wellness, learning, community, convenience and immediacy.

2022 is your chance to create a long term, competitive advantage by staying focused on the horizon and having a blueprint for building customer relationships in this new world.

EPIC: FUTURE-PROOF YOUR BRAND

HOW CAN YOU CREATE ANTIDOTES TO DISRUPTION AND BUILD AN ENDURING BRAND?

With consumer expectations changing as a result of COVID-19 and 2020’s challenges, a shifting landscape requires business owners and marketers to think
differently when it comes to brand-building. Now is the time to think differently, to show true business bravery and to think in EPIC terms – not necessarily just in scale but in character. In this presentation Amanda outlines a customised blueprint for how any brand can be built to last.

YOUR AUDIENCE WILL LEARN:

• The key characteristics of brands built to last
• Why striving for EPIC has never been more critical
• a 12-point blueprint for building a EPIC brand
• Why expertise and thought leadership are more important than your product or service
• The secrets of creating a brand positioning that captures the hearts and minds of your customers
• How to create a culture of innovation and make decisions that are insights-driven
• How to deliver a consistently EPIC experience

TURNING CUSTOMERS INTO ADVOCATES

GOOD BRANDS HAVE SATISFIED CUSTOMERS. GREAT BRANDS HAVE RAVING FANS.

Decoding the science of advocacy, Amanda explores why your existing customer base is possibly the greatest hidden asset in any business and outlines a plan to create a brand that customers willingly and enthusiastically rave about. She presents a customised approach for harnessing brand advocacy in a
post-digital age and why the combination of high tech and high touch is the next frontier in brand disruption.

YOUR AUDIENCE WILL LEARN:

• How to cultivate customer centricity from the inside out
• Why developing brand advocates is the fastest and most effective way to scale a brand
• The shift from word-of-mouth to word-of-mouse and the opportunity it presents
• How to identify the cultivate brand advocates and how to make them multiply
• The six keys to creating a memorable customer experience worth raving about

RETAIL REVIVAL IN A NEW WORLD

HOW CAN YOUR BRAND BE PART OF THE RETAIL REVIVAL AND MAINTAIN RELEVANCE IN A POST-PANDEMIC WORLD?

The retail sector is Amanda’s pet passion.
Combining the latest research with a proven process for attracting, retaining and maximising a loyal customer base, Amanda presents a plan for creating
a post-pandemic revival in-store experience and innovative marketing strategies for the modern age. With passionate and meaningful insights, Amanda is
able to motivate, inspire an invigorate any retail group.

YOUR AUDIENCE WILL LEARN:

• The new rules of retail and how to calibrate your brand to maximise profits
• How to anticipate the changing needs of the retail sector and what it means for all brands
• The five emerging trends for the retail sector and what it means for all brands
• The six proven strategies that any retailer can implement immediately for growth
• How to create a sustainable competitive advantage in a changing retail landscape

BRAND ADVOCACY FROM THE INSIDE OUT

EMPLOYEES ARE THE NEW CUSTOMER. DISCOVER THE POWER OF INTERNAL BRAND BUILDERS.

Outlining the innate connection between employee engagement and customer advocacy, Amanda shares a formula for building the most potent type of
advocacy – that which exists inside your business. A fresh new approach to leadership fundamentals, this keynote, workshop or program will unite your team on the most powerful common goal – your customer.

YOUR AUDIENCE WILL LEARN:

• The future of leadership and why strong leaders have a customer-centric view
• How to build a culture of innovation and how to leverage the collective wisdom
• How to step outside your business and industry and draw inspiration from others
• How to build a low of customer experience initiatives and constantly raise the bar
• Why responsibility for the customer experience rests with everyone in an organisation

WORKSHOP OPTIONS

CUSTOMISED AND HIGHLY INTERACTIVE WORKSHOPS:
60-MINUTES TO A FULL DAY.

WORKSHOPS THAT CAN BE COMBINED WITH A KEYNOTE PRESENTATION
OR RUN AS A STAND-ALONE SESSION:

MARKETING MASTERCLASS
– A hands-on session where participants build and start implementing a marketing plan for growth

THE KEY TO REALLY CONNECTING
– An interactive workshop designed for audiences to roll up their sleeves and map out their customer experience and path to purchase. .

A STEP AHEAD
– A workshop that teaches a process for being their own consumer futurist by exploring relevant trends and insights and distilling it for innovation.