Jason Bradshaw

Jason S Bradshaw has gone from teenage entrepreneur to a global thought leader on Customer & Employee Experience with a focus on delivering business growth. For over 20 years Jason worked with some of the most recognisable brands across many industries from telecommunications to government, health, media and automotive.

Jason has lead transformative change across everything experience management, Customer, Employee, Product and Brand. His results go beyond improved Net Promoter Scores and talk to hard commercial numbers, like 300% increase in sales, improved profitability and more.

Jason has been named Global Guru on Customer Service multiple years in a row, is a best selling author and his first book It’s All About CEX! The Essential Guide to Customer & Employee Experience was named by Forbes magazine as a must read for managers and also was Amazon’s most gifted business book.

Jason believes that every keynote should result in action, individuals and businesses moving forward to success.

Best breakout session of the conference

Senior Vice President, Bank of America

It was relevant to everyone in the audience; wouldn’t matter what size company you work at the content still applies

Executive at CCW World Conference

It was very insightful and forward thinking. Great relevant examples. Loved the studies to support the perspective

Senior Executive, Cox Automotive

Power of CEX

This is Jason’s pillar presentation based off his first book ‘It’s All About CEX! The Essential Guide To Customer & Employee Experience!’. In this presentation Jason explores the importance of Customer & Employee Experience and how it powers business growth. Jason draws on his experience in delivering improvements in 7 different industries and blends theory, experience and case studies to ensure your team is engaged in the topic but also inspired and skilled to take action.

10x with Digital Transformation

In this presentation Jason draws on his experience in leading digital transformations in multiple industries to drive business growth through revenue generation and cost reduction. 300% increase in sales leads, 300% increase in sales, from $0 to $36million in under 9 months – Jason draws on these experiences to help you unlock a passion for digital transformation to deliver business growth.

Service Fundamentals

Delivered as either a keynote presentation or a workshop, Service Fundamentals is all about the key elements of customer service. Jason fundamentally believes you can’t deliver loyalty driving customer experiences if you don’t first get the fundamentals of service right. In this keynote or workshop you will set the foundations to delivering a consistent customer experience. Service Fundamentals is focused on helping your team understand and deliver on the three keys of service.

Crisis Leadership

Jason was once accused of ‘castrating the men of Australia’ when he was Head of Customer Experience with a major retail group, he has been accused of giving cancer to the children of Australia – this gives you just a glimpse of some of the crises Jason has led teams through. In this presentation Jason will provide your audience with major steps to leading through a crisis and how to ensure that you continue to build for sustained growth.

Develop a Growth Mindset

Jason has turned contact centres from ‘cost centres’ into ‘profit centres’. He’s transformed organisations, generating in excess of $40 million in savings, while continuing to grow the customer base. He has tripled the performance of marketing teams. In this presentation Jason will engage your team to develop and implement rapid delivery solutions, while keeping your customers and employees at the heart of your transformation.